WARRANTY & RETURNS

Wild Silk Couture & Workshop has pre-treated and pre-tested all our products and materials prior to marketing.
We are knowledgeable and able to display sample evidence for any of our products that have undergone misuse
and incorrect treatment.

 

All products are only suitable for domestic use only.

90-DAY WARRANTY

We are proud to offer a 90-Day Warranty on all of our silk fabric products, as they meet the high-quality
standards for domestic use. This limited 90-Day Warranty gives you specific legal rights, and you may also
have other rights that vary from state to state.

 

We accept returns postmarked within 90 days of the original purchase date. If 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

WARRANTY FAQS

Why offer a warranty?
Wild Silk Couture & Workshop has chosen to offer a warranty for ethical and quality purposes. Our hope is that our 90-Day Warranty assists in reducing wastage and brings awareness to our society's 'throw-away' psychology. We, like many businesses and individuals, are realising we cannot afford to just discard precious resource products where there is the option to repair. The world is gradually, after hard lessons, doing a full circle to revert to old-school re-use, recycle and repair practices. Hopefully, everyone will understand and embrace the same vision.


What does the warranty extend to?
Anyone who has purchased silk fabric products from Wild Silk Couture & Workshop.


Please retain a copy of your order confirmation and receipt, as proof of purchase. You will need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.


What does the warranty cover?

This 90 Day warranty covers the following defects in workmanship and materials of a Wild Silk Couture & Workshop's fabric products, that have only been used in normal domestic use and treated in accordance with our Wild Silk care instructions.

 

  • Any physical flaw or damage in the fabric and/or materials that causes it to split or break.

  • Any manufacturing defect such as fabric tearing, stitching pulling away or faulty zip.

What does the Warranty Cover? 
If it does not fall into one of the categories above in the 'what does the warranty cover' section, then it is not covered by our warranty. Our other * NON Fabric products such as Essential Oils, Cocoons, Soaps and Recycled Seed Paper are NOT covered with this warranty but may be exchanged/repaired if deemed faulty or with major defects. 


By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

 

  • Minor imperfections and slight cosmetic flaws

  • Normal wear and tear that occurs over time including zips

  • Normal wear and tear that occurs after washing and domestic use

  • Any damages done by way of improper washing, treatment or neglect

  • Any abrasion caused by rubbing, washing and coarse surfaces

  • Any unsanitary condition or conditions caused by abusive activities

  • Non compliance by user with instructions, applied to each individual product

  • Any skin or body reactions or damage with the use of the non-fabric products.


When does the warranty start?
The warranty starts on the date of delivery of the product to the purchaser and lasts until the end of 90-days from that date.


Your responsibilities:

To make a claim under this Warranty, please send an email to wildsilkproductions@gmail.com with the following information:

  • A brief written description and photo/s of the problem or condition that you believe constitutes the defect.

  • Proof of purchase (such as your order number or an original dated sales receipt).

  • We reserve the right, in our sole discretion, to require further photographs and information or descriptions, or to physically inspect the product prior to accepting a particular claim under this Warranty.

  • Postage costs to return the product will be the responsibility of the purchaser.

  • Upon receipt of the returned product, Wild Silk will assess and if deemed worthy of repair or replacement, Wild Silk will notify by email and then refund the postage cost.


What do we do when we get all this for you?

Any evidence we receive regarding the potential warranty or returns claim will be inspected and evaluated by Wild Silk Couture & Workshop. When we have received the evidence, we will decide at our sole, reasonable discretion
whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and post your repaired product or a new product back to you at our cost. Wild Silk reserves the right to offer you a similar replacement if your item or colour/print, has been discontinued.

This warranty 90 day period does not restart after the first warranty claim, but rather continues from your
original purchase date and recommences upon buyer receiving the return.


What if I only want a refund?
This 90-Day warranty does not give you the right to get a refund. The warranty only covers replacements and repairs for successful warranty claims.

 

Pillow slip zips that have failed will be repaired and returned, but we will not replace the entire pillow slip.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

RETURNS & EXCHANGES

Return/Exchange Instructions 

  1. Please email Wild Silk Couture & Workshop at wildsilkproductions@gmail.com indicate the item that you would like to return, indicate the reason, condition and resolution.

  2. After you have submitted the email, please kindly wait for the approval.

  3. If purchased locally in-store (collective), please return to that store in a bag with a copy of receipt, your return notification email and include your phone number and full name.  Please text message upon delivery to store.

  4. If purchased at a market event, 3 options apply.  1. Return to our next market event.  2. Drop off at our Perth main office.  3. Return via courier or post (follow step 1, 2 then 5 or 6)

  5. If its a Warranty Return, once approved, we will email a Free Return print out sticker label.  Re-use the box/packaging or use new packaging suitable to send.  Print Label sticker and position & adhere to top side of package/box.  If you cannot print as a sticker and can only print out on paper, please fold to size then adhere securely onto box/package with clear tape.  This Label with bar code MUST be used for the courier companies to successfully return.  

  6. If its a Customer Exchange due to your error, the customer is responsible for all shipping & packaging costs.   As shipping prices may vary, we will email a Shipping Print out Label upon confirmation of size & weight of the box/package and your payment of shipping costs.  Delivery/Travel costs to dispatch points are the customers responsibility.  If you cannot print as a sticker and can only print out on paper, please fold to size then adhere securely onto box/package with clear tape.  This Label with bar code MUST be used for the courier companies to successfully return.  

The following items cannot be returned, refunded, or exchanged :

  • Clearance items that have been greatly discounted and noted at sale point as No Exchange or Refund

  • Custom made items (unless the item is not as ordered)

  • Please choose colours and sizes carefully as we will exchange only, but not refund if ordered incorrectly. We will exchange only if the item packaging is complete with all tags still attached and the item has not been damaged, used or worn. All postage costs are the buyer's responsibility.  **We will email Shipping Label.

Other Return/Exchange requirements

  • A change to a different item is recognized as a new order, not an exchange. If there is a value difference in the exchange, we will either charge/invoice for the extra amount or if the item is less we will issue a store credit voucher for the difference.

  • If a buyer has received their parcel in badly damaged condition with broken or damaged items.  Please email or SMS photo/s proof of the postal parcel bag before opening and/or the damaged items. All items MUST be returned with their original packaging.

  • To submit a claim, follow the Return/Exchange Instructions above.

  • These photos MUST be supplied for Wild Silk to assess as genuine and process the claim, then we will organise a replacement.

  • Please note that we CANNOT cancel orders which have already been shipped/posted out. Therefore,
    please wait for your package to arrive and you may either keep it or contact us to return and exchange it.

 

VOUCHER QUESTIONS & CONDITIONS

How long are the vouchers valid for?

As per Government regulations – 3 years from the date of recorded purchase receipt printed on voucher.


What if my voucher is lost, stolen, or damaged?
Our vouchers are number-coded and linked to the recipient/buyer's names and details so we can always replace them. Seeded Card cost + postage/delivery costs apply, alternatively, an E-Voucher can be emailed.


Please retain a copy of your order confirmation and receipt, as proof of purchase. You will need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.


What if I don't use the whole amount on the gift voucher?

That’s ok. We will put a note on your order/invoice of the remaining amount which you can use later combined with Paypal or your card payment if required.

What if I want to spend more than the voucher amount?

That’s ok. The surplus amount can be paid by Paypal or card.


When does the warranty start?
The warranty starts on the date of delivery of the product to the purchaser and lasts until the end of 90-days from that date.


Can I use my gift voucher at any Wild Silk Market Event?

Yes. As long as the number code is visible on the voucher or can be shown on your email sent to you.

  • All Gift vouchers apply to Australian Government laws and requirements

  • Vouchers are not transferable and cannot be resold

  • Vouchers cannot be redeemed for cash or credit

  • Lost, stolen or damaged vouchers are replaceable. $3.50 fee if an E-Voucher. There is a charge for the cost of seeded card + postage.

  • All vouchers are valued in Australian dollars

  • Currency exchange fees are deducted from the value of the gift voucher or invoiced as extra.