Why offer a warranty?
Wild Silk Couture & Workshop has chosen to offer a warranty for ethical and quality purposes. Our hope is that our  6 Month/180 Day Warranty assists in reducing wastage and brings awareness to our society's 'throw-away' psychology. We, like many businesses and individuals, are realising we cannot afford to just discard precious resource products where there is the option to repair. The world is gradually, after hard lessons, doing a full circle to revert to old-school re-use, recycle and repair practices. Hopefully, everyone will understand and embrace the same vision.

What does the warranty extend to?
Anyone who has purchased fabric products from Wild Silk Couture & Workshop.

Please retain a copy of your order confirmation and receipt, as proof of purchase. You will need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

What does the warranty cover?

This 6 Month/180 Day warranty covers the following physical defects in workmanship and materials of a Wild Silk Couture & Workshop's fabric products, that have only been used in normal domestic use and treated in accordance with our Wild Silk care instructions.

 

• Any physical flaw or damage in the fabric and/or materials that causes it to split or break.

• Any manufacturing defect such as fabric tearing, stitching pulling away or faulty zip.

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What does the Warranty Cover? 
If it does not fall into one of the categories above in the 'what does the warranty cover' section, then it is not covered by our warranty. Our other * NON Fabric products such as Essential Oils, Cocoons, Soaps are NOT covered with this warranty but may be exchanged/repaired if deemed faulty or with major physical defects. 

By way of example of what is not covered, please see the following :

 

• Minor imperfections and slight cosmetic flaws

• Normal wear and tear that occurs over time including zips

• Normal wear and tear that occurs after washing and domestic use

• Any damages done by way of improper washing, treatment or neglect

• Any abrasion caused by rubbing, washing and coarse surfaces

• Any unsanitary condition or conditions caused by abusive activities

• Non compliance by user with instructions, applied to each individual product

• Any skin or body reactions or damage with the use of the non-fabric products.

• Change of mind of purchase including colours, prints, fit or size choice, unsuitability or personal reasons, with no physical damage/flaws on product. 

When does the warranty start?
The warranty starts on the date of delivery of the product to the purchaser and lasts until the end of 180 Days from that date.

Your responsibilities:

To make a claim under this Warranty, please send an email to wildsilkproductions@gmail.com with the following information:

• A brief written description and photo/s of the problem or condition that you believe constitutes the defect.

• Proof of purchase (such as your order number or an original dated sales receipt).

• We reserve the right, in our sole discretion, to require further photographs and information or descriptions, or to physically inspect the product prior to accepting a particular claim under this Warranty.

• Postage costs to return the product will be the responsibility of the purchaser.

• Upon receipt of the returned product, Wild Silk will assess and if deemed worthy of repair or replacement, Wild Silk will notify by email and then refund the postage cost.

What do we do when we get all this for you?

Any evidence we receive regarding the potential warranty or returns claim will be inspected and evaluated by Wild Silk Couture & Workshop. When we have received the evidence, we will decide at our sole, reasonable discretion
whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and post your repaired product or a new product back to you at our cost. Wild Silk reserves the right to offer you a similar replacement if your item or colour/print, has been discontinued.

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This warranty 6 Month/180 Day period does not restart after the first warranty claim, but rather continues from your
original purchase date and recommences upon buyer receiving the return.

What if I only want a refund?
This 6 Month/180 Day warranty does not give you the right to get a refund. The warranty only covers replacements and repairs for successful warranty claims. 

No Refunds for a Change of mind regarding colour/print, the fit & size choice, unsuitability or general personal reasons.  For Hygiene reasons, all Head wear and Pillowslips items cannot be exchanged after being used.

 

Pillow slip zips that have failed will be repaired and returned, but we will not replace the entire pillow slip.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major physical failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major physical failure.